COVID 19: Health and Financial Measures for Committee Members
March 30, 2020
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    Managing Risks of Coronavirus For Ace Body Corporate Management Customers and Staff


    What our changes look like?

    As of Monday 23 March 2020

    To minimise the spread and risk of COVID-19, we are restricting all face-to-face meetings held at customer properties, off-site locations or within our branches and offices. As an alternative, we will be introducing a “virtual meetings” protocols via video conference, teleconference (phone), or email to facilitate necessary meetings and decisions required in the ongoing support of our communities.

    All visitation to our branches and offices is now by appointment. Please contact your branch or strata manager to make an appointment.

    At this stage, the majority of our offices will be operating with reduced staffing levels supported by a remote working solution. While Ace endeavours to provide a consistent response to the management of COVID-19, as all Ace branches are locally owned and operated, please check with your local branch for specific details.


    Can committees and owners still hold meetings?

    Yes, but we recommend that this is completed by using alternate arrangements such as virtual meetings rather than meeting face to face. Your manager won’t physically attend, however, we can arrange for their attendance via video conference, phone or other means.


    How do I contact my manager to rearrange meetings, postpone, or seek general help?

    Nothing has changed with how you communicate with us. All our phones and communication lines are open. You can contact us the same way you usually do.

    What should committees and owners do if they do decide to go ahead with meetings?

    While we recommend postponing unnecessary meetings, we have outlined some measures that should be taken if committees and owners do decide to go ahead. It is important to remember, when it comes to community living, all owners have a duty of care to make sure their property is a safe environment that doesn’t pose a potential risk to health and safety.

    If the meeting must go ahead, we recommend you

    Arrange for the meeting to be held “virtually” via video conference, phone, or email

    Check government updates and restrictions on gathering sizes; this may impact your ability to hold the meeting


     Where to from here

    It is important to note, the current precautionary measures we are putting in place are temporary and are being undertaken with the aim to look after our communities and people.

    Our measures will be monitored and changed according to the changing social environment.

    Like most Australians, we have not been faced with the challenges of COVID-19 before, and we ask for your understanding as we work together.

    We recommend sharing this information with other owners within your building and visiting this information page regularly.


     Where you can find more information

    We recommend to only obtain updates on COVID-19 from reputable sources. For the latest information, visit the Australian Government’s Department of Health. If you have questions about COVID-19, you can contact your state or territory public health agency:

  • Health Australian Capital Territory:02 5124 9213
  • Western Australia Department of Health: 0 89222 4222
  • Victoria State Government Health and Human Services: 1300 651 160
  • Health New South Wales: 1300 066 055
  • Northern Territory Government: 08 8922 8044
  • Queensland Health: 13HEALTH (13 43 25 84)
  • South Australia Health: 1300 232 272
  • Tasmanian Government Dept of Health: 1800 671 738
  • National Coronavirus Hotline: 1800 020 080