About Ace Body Corporate Management
Ace Body Corporate Management (Ace) has been engaged in strata title / body corporate management since 1995. br>Ace provides professional and personal management services to the body corporate to the highest standards, which are designed to inform members of their financial and legal obligations in a timely manner. br> br> Ace currently manages over 65,000 units, and is responsible for the management of properties and assets to an approximate value of 30 billion dollars.
Franchise Consultant & Founder
Stephen Raff is the franchise consultant and founder of Ace Body Corporate Management. Stephen has been involved with institute committees for the past 18 years and is an active member of the executive board for the Victorian chapter of Strata Community Association (SCA) as well as SCA National board member.
Stephen holds a Certificate IV in Assessment and Workplace Training, is a qualified Surveyor for Retirement Villages, an Accredited Mediator and he holds a Master’s Degree in Management, among several other qualifications and post-nominals, including Fellow Strata Manager (FSM) with SCA Vic. Stephen is also the author of The Body Corporate Handbook, Strata Living Stories and he co-authored the bestselling book, Top Franchise CEOs’ Secrets Revealed. Stephen regularly contributes articles for newspapers, magazines and industry publications and websites.
Daniel oversees Ace’s general business operations relating to Franchising and Strata Management. Daniel is involved in the sourcing and recruitment of Ace’s franchisees as well as providing ongoing support and guidance in areas of franchisee compliance, general business and strata knowledge.
Daniel has completed the A100 Strata Introduction course and the Certificate IV in Strata Community Management at RMIT University. Daniel holds a postgraduate certificate in Business Administration from the Australian Institute of Management, while also possessing a Bachelor’s Degree in Communication from Monash University. Daniel has been employed with Ace Body Corporate Management for six years.
Vj joined Ace Body Corporate Head office in October 2019, to help drive customer-focused services by bringing together his eclectic skill and knowledge in Owners Corporation Management, Real Estate and IT through his Learning and Development skills. Vj provides support to the new franchises with setting up their own business in this ever-growing complex industry. For the established managers, Vj continues to support their growing business’s through ongoing training and mentoring programs.
Vj’s academic achievements include a Masters in Surface Science and Bachelors in Applied Physics including several publications and patents. As well as Cert IV in Teaching and Assessment which he furthered with two diplomas in Education Training and Design in Australia. Vj also holds a Cert IV in Property Services and Cert IV in Strata Community Management. Vj has also been appointed by RMIT to deliver Cert IV in Strata Community Management alongside delivering the SCA 100 for the Victorian Chapter.
Drazena Krstic is Ace’s Marketing Coordinator and provides marketing support to Ace’s franchise network. Drazena implements marketing and advertising campaigns by developing high quality and effective marketing collateral as well as managing Ace’s marketing and communication channels.
Drazena has a Bachelor’s Degree in Design, majoring in photography and graphic design from the Australian Academy of Design. Drazena has completed the A100 Strata Introduction course. Drazena has been employed with Ace Body Corporate Management since 2019.
Franchise Relationship Manager
Vivian is involved in managing franchise agreements, providing strategic insights on business practice from legislative and operational perspectives, developing and updating procedures for franchise operations, and maintaining positive relationships with new and existing franchisees. Vivian has been employed with Ace Body Corporate Management for over 12 years.
Vivian holds a Bachelor of Arts degree in Cultures and Communications and a Diploma in Business Administration. She speaks multiple languages and besides English is proficient in Mandarin, Cantonese and Hakka.
Binnie’s key role in Ace Body Corporate Management since its 1995 establishment has been in the management and bookkeeping of accounts for the franchise network.
Binnie has a keen interest in administration and ensures the company’s accounts and office operations are managed efficiently as the Administration Manager.
Why choose Ace?
Our managers are part of the business and each manager has direct responsibility for the properties that they manage. This results in a clear commitment to their properties and dedicated responsiveness, rather than passive management;
You deal with the one manager personally on all matters. Within a short period, our managers develop a close working relationship with the property and the owners – this is the foundation of our customer service strategy. In addition, other managers are available for specialist assistance or support and to provide locum services while a manager is away;
ACE has access to senior legal and property specialists in the industry. Our CEO, Stephen Raff, is the former President of Strata Community Australia (Victoria), and is on many sub-committees. Julie McLean and Ray Easterbrook are head office support staff for all ACE managers and are senior strata managers who maintain membership with several state strata institutes. This ensures that managers are abreast of legislative changes, industry trends and can obtain the best suggestions when necessary. Other senior Ace managers are also executive members of their state institute and some managers maintain membership with multiple institutes.
One selection criteria of managers is their people skills and capabilities in dispute resolution. ACE provides further training in this area as this skill assists greatly on the occasions when disputes occur between members and also with their body corporate.
The field of strata management is diverse and, understandably, third party assistance can be called for from time to time. Please make an enquiry and find out how our other services can help you keep your property or business running smoothly.
- Arranging insurance
- Raising fees and levies
- Maintaining records
- Budgeting and financial management
- Trust account management
- Ensuring legal compliance, such as OHS and essential services
- Organising and conducting annual general meetings
- Assisting with general meetings
- General property repairs
- Contracted property maintenance
- Major property upgrades
- Dispute resolution
- Liaising with committee members
- Certificate issuance
- Medium for correspondence