ACE Strata Services
The ACE team consists of industry leaders who have extensive experience and qualifications in strata management, managing a range of complex strata communities. An ACE manager will characteristically be a Certified Practising Strata Manager with a substantial peer support network to ensure an outstanding level of service.
ACE understands that body corporate owners are conscious of both management fees and manager competency. The next step is to contact your local ACE manager for a confidential enquiry to discuss your body corporate issue, ACE specialised strata service, or the process of transferring to a local ACE manager.
Before you Make an Enquiry
At ACE, we understand that your strata community is a valuable asset that you wish to protect. Living under a body corporate can raise many queries about legal compliance, maintenance, property sales and dispute resolution. That is why we have built a large state-based information bank on strata management.
Before you discuss your issue, you should check the following points:
Does the issue involve common property?Your issue may be for you to resolve individually, and not involve your body corporate manager at all. However, we do understand that the division between common and private property can sometimes be difficult to distinguish, so please contact your local ACE manager if you unsure and we will do our best to point you in the right direction.
Have you checked the ACE blog to better understand common industry practices?There may be a misunderstanding about how a routine matter should be resolved, but often this can be overcome with effective communication. Please read through the ACE blog for helpful tips and information about common problems that our expert managers deal with on a regular basis. If you are dealing with a problem or dispute, the odds are that we have previously addressed this issue based on our extensive experience. Sometimes being well informed on common industry problems and proposed resolutions, can help you with your individual situation. The ACE blog is updated monthly and there are many important articles ranging from pets, parking, noise as well as managing short stay accommodation.
Do you understand the decision-making process of a body corporate?Your body corporate manager facilitates the decision-making process and acts on the resolutions of the committee and members, in addition to navigating the relevant state-based legislation. Your body corporate manager is a trusted advisor to the owners that they represent, but importantly, the manager is not the decision-making authority. Decision making authority remains with the owners themselves, that is why it is so important for all owners to be involved in the governing of their asset.
ACE Branch Locator
The next step is to contact your local ACE manager for a confidential enquiry to discuss your body corporate issue, ACE specialised strata services, or the process of transferring to an ACE manager.
ACE managers are happy to discuss your current situation with your body corporate and provide you with a Management Quote for your next meeting. To get a Management Quote or a quote for other strata related services, please contact our head office or simply go to "Contact Us" to get started.
Contact Head OfficeLastly, if you cannot find a local ACE manager, simply contact our national head office for assistance.
For manager grievance, please write, rather than call, to the ACE head office. Your matter can then be formally received, recorded, and handled. In your letter, provide a brief summary of accounts so that we can analyse the core issues and respond accordingly. Before you write about the manager, please visit our blog and determine if the issue is really with the law itself, a private property concern, or with another party.
ACE Body Corporate Management is dedicated to providing professional personal service and is here to help all body corporate members Australia-wide. For general assistance not related to the management of your property by an ACE manager, please call 1300 792 509
Please contact us to discuss your needs and we will provide you with an obligation-free quote to suit your budget and unique circumstances. If there is a service that is not mentioned here, simply contact us and we may be able to customise a service to suit your needs.