5.14 Million Australians own their own home, but that hasn’t stopped a high level of confusion surrounding the property services sphere.
At Ace, we get a range of enquiries from strata property owners unsure of the services they require and we felt it timely to clear up what services are available to owners, and importantly who carries them out.
A professional Strata Manager is engaged to manage the day-to-day affairs for a strata titled or community titled scheme or building. Strata Managers ensure that the scheme is properly managed for the enjoyment of all lot owners and tenants. A Strata Manager’s responsibilities include but aren’t restricted to the conducting of meetings, collecting strata levies, arranging repairs and maintenance, managing a scheme’s financial affairs and strata insurance. Your strata manager can also help to take control of and handle issues between residents and raises these with the body corporate committee for resolution. Strata Managers are known by many different names, depending on the state, territory and legislation, but most commonly strata manager (National), strata community manager (National), Owners Corporation Manager (NSW, VIC), Body Corporate Manager (QLD, SA, NT).
A Building Manager, sometimes referred to as ‘Caretaker’, within the context of strata management is somebody who is usually stationed onsite at a building and performs daily cleaning and maintenance services. The onsite building manager reports any need for repairs to the Strata Manager and is the contact for any contractors performing work on common property. He or she typically works during normal business hours and reduced hours over the weekend. Often, and commonly in Queensland, we observe communities where the Building Manager is also a resident.
A Property Manager typically works for a real estate agency and primarily represents the owner, or landlord, of a property and its tenants. They manage tenants of the property, collect their rent, oversee payment of certain bills and organise repair and maintenance. If the property is a unit, any repairs and maintenance relating to the airspace within the apartment is managed by the Property Manager, whereas any issues relating to common property are handled by the Strata Manager.
So there you have it! From a strata property owner’s perspective, there’s a fit for all of these services in your life – simply consider what your priorities are and what services your property needs to run smoothly.
If you wish to discuss any strata community matters further with an Ace Body Corporate manager, please do not hesitate to visit our contact page and locate your nearest Ace manager for a chat.