An Ace manager understands that as an owner of a home in a strata scheme that the value of your strata property doesn’t just rely on one owner, it depends enormously on the cohesive management of your strata scheme. All owners need to work together to enhance effective community living and ultimately this is enhanced by your professional Ace manager.
Your Ace manager understands the importance of protecting your strata scheme’s value, as well as the many and varying aspects of cohesive strata living. Ace’s managers strive to sort out concerns before they become unmanageable problems. When you engage a professional Ace Manager, you stand to gain by improving the value of your most prized and valuable asset.
Ace’s managers will ensure your strata scheme gains value and saves money as you receive trusted technical advice which will enable you to make better informed decisions and therefore achieve greater results. A professional Ace Manager applies their ongoing education and collective experience to the management of your strata scheme, as they keep up to date with legislation and potential issues impacting the industry.
An Ace manager will provide your strata scheme with impartial, transparent and objective advice. This will provide surety through better decision making; as you evaluate their advice to act with due care and minimise risks to your strata scheme. An Ace manager will maintain assets, manage funds and support resolutions to mitigate disputes in the interests of all parties. All Ace’s managers have made a commitment to uphold Strata Community Association’s (SCA) professional code of conduct to successfully navigate industry sensitive issues and offer expert advice to your strata scheme from an industry best practice viewpoint.
An Ace manager can provide centralised communication through their strata software portal or online noticeboards. Ace wants to assist the strata scheme in creating a real caring and harmonious community. Ace will ensure that everyone is kept well informed through all forms of communication, maximising process efficiency and minimising frustration and confusion. Your Ace manager has ready access to professional services and trades to support the smooth process of strata scheme maintenance and management. This will lead to quality improvement works, economical savings and coordination of the same. Ace’s managers do not take any commissions off tradespeople for appointing contractors and they verify that all tradespeople are licensed, accredited and insured.
Ace helps your strata scheme manage risks by being aware of your scheme’s legal obligations and compliance requirements. Ace is aware of common and topical industry challenges and uses best practice protocols to proficiently manage your OC.
Ace managers have geographically located offices so they are on average approximately 20 minutes away from their furthest strata schemes, which means they can provide professional, personal, service to your strata scheme.
Ace’s managers own their own franchise, which means they care about their clients and are financially invested in the performance of their portfolio. When you have an issue you will be dealing with the owner of the business, who cares about the business and puts strata scheme owners first.
The overwhelming majority of Ace managers have been extremely successful in their previous business lives and have excelled in customer service-oriented roles. Ace’s managers have degrees in various faculties including; Accounting, Law, Psychology, Medicine, Engineering, Science, Education as well as Information Technology among others. Ace’s Managers work as a team and utilise the various collective skills of the franchise group.
Ace’s Franchisees are supported by Ace Head Office on technology enhancements, business efficiency and training. Ace Head Office provides ongoing training to franchisees and their staff on changes to Strata legislation, OH&S/ WHS, essential services, interpreting strata plans as well as mediation and conflict resolution.